Privacy Policy

LUSHWAVE ORGANICS is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website www.lushwaveorganics.com or use our services.

1. Information We Collect

We may collect the following information:

• Personal Information: Name, email address, phone number, and other details you provide during checkout, or service requests.
• Payment Information: We collect payments though third-party payment gateways.
• Usage Data: Information about how you use our website, including IP address, browser type, pages visited, and time spent on pages.
• Cookies: We use cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings.

2. How We Use Your Information

We use the collected information to:

Process and fulfil orders and deliver services.

• Communicate with you about your orders, inquiries, or other requests.
• Improve our website and services.
• Send promotional emails or newsletters, if you have opted in.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

• Service Providers: Third-party vendors who assist us in operating our website, conducting our business, or servicing you.
• Legal Requirements: If required by law, we may disclose your information to comply with legal obligations or protect our rights.

4. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

5. Data Retention 

We retain your personal information only as long as necessary to fulfil the purposes described in this policy or to comply with legal requirements. Afterward, data is securely deleted or anonymized.

6. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

7. Your Rights 

You have the right to access, correct, or delete your personal information. To exercise these rights, please contact us at connect@lushwaveorganics.com We will respond within 2 business days.

8. Your Privacy Matters to us

In accordance with the Information Technology Act, 2000 and applicable rules, we are committed to addressing any concerns or feedback you may have regarding this Privacy Policy or the handling of your personal information. For any privacy-related questions, concerns, or feedback, please contact us at:

• Email: connect@lushwaveorganics.com

• Phone: +91 9819470780

• Address: 26/2, Chindran, Chinchavali Road, District- Panvel, Navi Mumbai, Maharashtra- 410208

Thank you for shopping with LUSHWAVE ORGANICS. We value your satisfaction and strive to provide quality products. Please review our refund and return policy below.

1. Returns

We accept returns of products within 7days of purchase.

• Items must be unused, in their original packaging, and in the same condition as received.
• To complete your return, we require a receipt or proof of purchase

Note: Certain items are non-returnable, including: Personal Care Products

2. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

· Approved refunds will be sent to you within 7 business days.

·  A partial refund may be issued at our discretion for items that are not in their original condition, are damaged, or have missing parts for reasons not due to our error.

·  Refunds will be issued through a method communicated to you at the time of approval.

3. Exchanges

To initiate a return or exchange, please contact our customer support at connect@lushwaveorganics.comor submit a return request through www.lushwaveorganics.com, Our team will guide you through the process and provide necessary instructions.

4. Shipping Returns

You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

5. Force Majeure / Exceptional Circumstances

We are not liable for any delays in processing returns, exchanges, or refunds caused by circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, government actions, or disruptions in transport or payment systems.

6. Governing Law

This Refund and Cancellation Policy shall be governed by and construed in accordance with the laws of India, including the Consumer Protection Act, 2019, and other applicable laws. Any disputes arising under or in connection with this policy shall be subject to the exclusive jurisdiction of the courts located in Mumbai.

7. Contact Us

For questions or concerns regarding this policy, please contact us at:

• Email: connect@lushwaveorganics.com
• Phone: +91 9819470780
• Address: 26/2, Chindran, Chinchavali Road, District- Panvel, Navi Mumbai, Maharashtra- 410208